Your clients can go online and buy anything. Therefore, we both must be 100% customer service driven to succeed.
We clearly understand our job and take it very seriously: "Make you look good with your clients".
Team and Facility
Focus on contractor sales
Dedicated customer service reps
Dedicated design team
Dedicated shipping/receiving team
Real time access to job status
30,800 sq ft production facility
Onsite customer storage
Located in Commerce Township, MI
We don’t compete against you. We are behind the scenes focusing on how we can help you look better with your customers.
You need direct access to our dedicated customer service reps and designers. We encourage that! We are very serious about hiring team members that enjoy working directly with our customers.
Rush jobs are inevitable. We get that. We do whatever is humanly possible to accommodate rush jobs. Our standard turn-around time for most jobs is 5 to 7 business days. We continuously look for ways to reduce that time.
Our job scheduling process is centered around your customers’ “in hands” deadlines. We hold daily production meetings focused on meeting those deadlines. We work hard to earn your trust that we will consistently meet your due dates.
Heat Transfers (vinyl and print/cut)
Laser cut (no weed) transfers
Order fulfillment services
Inventory management services
We understand quick replies to emails, pricing requests, and questions are critical to you being able to respond to your customers. Drop shipped goods are counted and discrepancies reported to you quickly.
We utilize a web-based proofing system and we understand the importance of turning around proofs quickly.
It’s all about attention to detail, hiring exceptional decorators, and an intense focus on quality control. Our business is an art and a science.
First and foremost we value the ongoing relationship with our contract partners. We own up to our mistakes and address them proactively. We make it right for you and your customer.