Frequently Asked Questions
How do I order the correct size product?
We encourage our customers to look at the Sizing Chart section of every item they are thinking about purchasing. This is where you will find the “Manufacturer's Recommended Size Chart”. To get the most accurate size, we recommend you find a similar product at home, and measure it in inches and match those measurements to the Manufacturer’s Recommended Size Chart. Unfortunately, every t-shirt maker in the world has some degree of manufacturing tolerance, which is to say, the distance in inches could have up to a 10% variation, plus or minus.
Is it safe to use my credit card on this site?
Absolutely. Your order is guaranteed 100% secure. All orders are encrypted with 128-bit SSL technology, and no credit card numbers are stored in the database. Our website is also scanned daily by Qualys Secure to ensure safe ordering.
Can I change or cancel my order?
If you see a spelling mistake or have picked the wrong design, you have one hour after placing your order to contact us to cancel it. To cancel your order, you must contact Customer Service by phone at (248) 461-2555 or email firstname.lastname@example.org between the hours of Monday through Friday from 8 a.m. - 6:00 p.m. (EST). Please note that once an order begins production, you can no longer make any changes and we cannot stop the shipment of your order.
How long does shipping take?
Orders typically take 5 to 7 business days for customization. After items are customized, you will receive a shipping email confirmation with tracking info. Shipping time is in addition to customization time. We ship via USPS or FedEx and you can select the type and speed of service that fits your need. Delivery usually takes 2 – 5 business days (in addition to customization time) and varies based upon on the type of service you select and the delivery location in the Continental United States.
What is your return policy?
We guarantee our products 100% against defects or errors. If you receive a defect or error in your shipment, we will replace the item(s) at no charge. Because these are custom made items, we cannot accept returns or exchanges for incorrect sizes, colors or designs which were incorrectly selected or entered. Printed size of the logo may appear smaller or larger depending on garment size ordered. Please see our Shipping and Returns page for additional details. Returns must be reported within 14 days of receiving product.
Where are your products manufactured and customized?
Blank products are ordered from a variety of distributors and manufacturers located in the USA and each product has a label indicating its origin. All customization and decorating is done in our facility located in Commerce Township, Michigan.
Do I pay tax on my order?
Tax is collected on any order shipped to Michigan that is not for resale. If any other areas require tax be collected, it will automatically be calculated and appear at checkout.
How do we customize the items you order?
We use four different customization methods, depending on the item, fiber content, etc. We customize your selected item(s) using screen printing, direct-to-garment printing, vinyl heat press and/or embroidery. We use the process (or mix of processes) which will produce the best quality product for each individual item and the overall order. Because some items or orders require a mix of processes, you may notice a different feel or color shade when comparing multiple customizations. In addition, some items have a vintage appearance and are intentionally distressed, faded, etc. If you have any questions before you order, please contact us.